How can we help?

Pick the option that fits. Every route reaches the people who build the plugins.

Free plugin users

Ask on the plugin’s WordPress.org forum. We answer there ourselves.

Pro license holders

Open a ticket from your account for a reply within one business day.

Anyone

Not sure a plugin fits your store? Ask before you spend anything.

Stores and agencies

Need a change a plugin doesn’t cover? Get a fixed quote.

Before you open a ticket

These three things solve many issues on their own, and make the rest faster to fix.

Update the plugin, WooCommerce and WordPress to their latest versions.
On a staging site, switch to a default theme and turn off other plugins to check for a conflict.
Copy your WooCommerce System Status report into the ticket.

Pro ticketsMonday to SaturdayWithin 1 business day

WordPress.org forumsFree pluginsUsually within 2 days

Presale questionsEmail or contact formWithin 1 business day